Shipping policy

At XVI Latorre, each product is a masterpiece, handcrafted by skilled artisans using only premium materials like pure gold and triple-layered platinum/rhodium/18K gold plated 925 silver.

Our commitment to quality means every item is custom-made, undergoing several meticulous stages including cutting, polishing, and setting.

This ensures that each piece is not only of exceptional quality but also uniquely yours.

Australia: Delivery times take 15-19 business days as all items are custom made to order.

United States: Delivery times take 15-19 business days as all items are custom made to order.

United Kingdom: Delivery times take 15-19 business days as all items are custom made to order.

Canada: Delivery times take 15-19 business days as all items are custom made to order.

Rest Of World: Delivery times take 15-19 business days as all rings are custom made to order.

We recognise the anticipation that comes with waiting for a handcrafted item.

Rest assured, the additional time dedicated to crafting your piece is integral to achieving perfection. For an estimated delivery timeline, please refer to the completion and dispatch times we provide below.

Delivery Details:

• Delivery Fee: Currently FREE Within Australia (We charge a fee for International orders and ship from Australia)
• Customs & Duty For International Customers: Calculated at checkout
• Crafting Time: Around 10-12 business days for completion and dispatch.
• Worldwide Shipping: Approximately 5-7 business days from dispatch.
• Note: Delivery times may vary, especially during peak periods around BLACK FRIDAY and major holidays (Please be aware that during these periods that it may take an extra 10 business days to dispatch)

XVI Latorre partners with leading courier and postal services globally to ensure safe and timely delivery, typically during standard business hours (Monday-Friday, 9am-5pm). Should you need updated tracking information, our online support chat is always available to assist.

Please be aware that these timelines are estimates and may be influenced by factors such as material availability, order volume, and shipping destinations. For any queries about your order's estimated delivery date, our customer support team is here to help via our website chat.

Due to the high demand for our handcrafted products and the fact that they are dispatched from various locations across more than five countries, specific delivery dates cannot be guaranteed. We also cannot offer refunds for shipping delays. Sometimes, factors beyond our control may affect transit times.

Important: Shipping times listed on individual product pages are only indicative. This shipping policy supersedes any other shipping information found on our website.